“I am writing to share my extreme pleasure and satisfaction working with you on my pool’s problems. It seems I had so many problems, but you knew just how to approach each of them. I was somewhat surprised that I had even more problems than I had thought, but you were very good about pointing them out and correcting them. Frankly, what impressed me the most was your willingness and ability to walk and talk me through the various problems, explain why they occurred and the specific steps you were taking to correct them.  I feel that I obtained a very valuable education as part of the process and now I feel that I understand how my pool systems are supposed to work and what to look for in assessing its performance. Cris, what impressed me as much as anything was your statement to me that this is your style and approach and that you are willing to take the time to discuss all the problems and solutions with your clients if they are willing to take the time to do so. So frequently we have repairmen come to our homes and we have little idea what they did when they leave. With you everything is so open and transparent! Am sure your other clients appreciate that as much as I do. I am anticipating a very long and good working relationship!!!”